Jobs at Travel Portland
Regional Cooperative Tourism Program Director—Greater Portland
As part of the statewide Regional Cooperative Tourism Program, Travel Portland has been designated by Travel Oregon as the regional destination marketing organization for the Greater Portland region. The Regional Cooperative Tourism Program Director—Greater Portland is charged with managing the Greater Portland scope of work. The purpose of this position is to:
- Advance the work of regional partners to build and strengthen relationships with groups, organizations and communities across the Greater Portland region.
- Ensure that regional efforts and cross-agency plans are aligned in positioning the region to out-of-state markets as a preferred destination for leisure and meetings/convention travel.
- Conduct stakeholder engagement and management efforts that will inform annual strategic planning initiatives and will be implemented in conjunction with staff across regional destination marketing organizations.
Successful candidates will have a BA, at least 5 years of experience with state/local policy issues, a board of directors and stakeholder engagement. Experience with economic development, hospitality/tourism advocacy or local/federal government is plus.
Application deadline: The position is open until 4:00 p.m. May 5th.
As part of the statewide Regional Cooperative Tourism Program (RCTP), Travel Portland has been designated by Travel Oregon as the regional destination marketing organization (RDMO) for the Greater Portland region. The Regional Cooperative Tourism Program Director—Greater Portland (RCTP-GP) is charged with managing the Greater Portland scope of work. The purpose of this position is to:
- Advance the work of regional partners to build and strengthen relationships with groups, organizations and communities across the Greater Portland region. Asdesignated by RCTP, the region is made up of Washington and Columbia Counties and portions of Multnomah and Clackamas Counties, including the City of Portland. Stakeholder DMOs that will partner on projects and receive budget to support existing initiatives include: Travel Portland, Washington County Visitors Association (Tualatin Valley), Clackamas County Tourism (Oregon’s Mt. Hood Territory), Columbia County and the Gresham Chamber of Commerce.
- Ensure that regional efforts and cross-agency plans are aligned in positioning the region to out-of-state markets (domestic and international) as a preferred destination for leisure and meetings/convention travel.
- Conduct stakeholder engagement and management efforts that will inform annual strategic planning initiatives and will be implemented in conjunction with staff across regional DMOs. This will be carried out in collaboration with Travel Oregon and the regional partners through annual meetings, surveys and additional projects.
To perform this job successfully, an individual must be able to perform each essential duty and physical demands satisfactorily with or without a reasonable accommodation.
- Serve as spokesperson for Travel Portland and Greater Portland in tourism industry meetings with Travel Oregon and others as it relates to RCTP work, budget, reports and presentations.
- Attend quarterly RDMO and Oregon Tourism Commission briefings and meetings, serving as an active participant in statewide tourism conversations on behalf of the Greater Portland region.
- Serve as lead on all communications from Travel Oregon, filtering appropriate business leads/call-outs, etc., to partners and sharing relevant industry updates with internal audiences as well as regional partners.
- Prepare reports as necessary and present to stakeholders and regional collaborators.
Stakeholder & Regional Partner Engagement:
- Enhance Travel Portland (as the RDMO) and the region’s connections and relationships in the community, including business, government, community interest groups and tourism industry organizations. This will be achieved in collaboration with Travel Oregon and in alignment with program requirements through the oversight of an annual stakeholder engagement survey and semi-annual in-person meeting as well as individual follow-up/outreach/relationship management.
- Work proactively and collaboratively with Travel Portland’s Vice President of Diversity and Community Relations as both roles conduct stakeholder outreach within the regional tourism landscape.
- When appropriate and of benefit to Greater Portland and the state, serve as liaison to other RDMO leads on cross-region collaborative tourism initiatives.
Planning and reporting:
- Develop strategic plans that build on past successes and elevate the visibility of Greater Portland domestically and internationally. Programs of work should be developed in conjunction with Travel Portland staff in the international tourism and PR disciplines. In addition this position will gather and evaluate information from the geographic regional partners, results from the stakeholder surveys and stakeholder meeting in order to develop, receive approval on, and implement the annual plan.
- Oversee select international tourism and PR project scopes with respective managers from each Greater Portland DMO reporting their organizational results annually.
- Serve as lead on required RCTP reporting metrics annually to Travel Oregon.
- Develop, present for approval and manage annual budget for projects that include program management, stakeholder engagement, international tourism and public relations scopes-of-work. Project range and budgets will be presented to and approved by regional partners and also shared with key regional stakeholders.
- Evaluate Travel Oregon’s new menu of opportunities for supporting existing Travel Oregon departments and programs with RCTP funds. Part of this role will be to recommend priority projects to regional partners for approval and funding.
- Administer wine country license plates program.
- Serve as reviewer and approver of regional proposals for the yet-to-be-shared new Travel Oregon grant program (awaiting program revisions and required processes).
- Monitor budget on a monthly basis.
- Review and authorize expense reports for RCTP programs.
- Other related duties, which may be necessary or desirable to support Travel Portland’s success.
This position achieves success through subordinates, by ensuring that they have the necessary leadership and tools to achieve program goals. The incumbent is responsible for carrying out the full spectrum of management responsibilities relating to vendors, contractors and stakeholders in accordance with the agency’s policies and applicable laws. Responsibilities include drafting contracts, insuring scope of work is completed, coordinating payments, and addressing any problems that may occur.
Education and/or Experience; Certificates, Licenses, and Registrations:
- Bachelor’s Degree with major course work in project management, communications, political affairs or related field, and
- A minimum of 5 years of successful engagement on state and local policies and issues; at least 5 years’ experience working with a board of directors and managing stakeholder engagement. Experience with economic development, tourism industry advocacy or local/federal government experience is preferred, or
- An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
Necessary Knowledge, Skills and Abilities:
- Advanced knowledge of Portland and region wide attractions, meeting venues, culture, dining, and lodging
- Knowledge of Microsoft Office Suite and general knowledge of office equipment
- Knowledge of information management systems
- Advanced skills in professional communication including verbal, written and telephone
- Skilled in personal and professional organization and time management
- Skilled in high level, professional customer service
- Skilled in presentation and public speaking
- Skilled in analyzing complex reports
- Ability to work effectively with a diverse cross section of people
- Ability to successfully and appropriately represent Travel Portland
- Ability to perform consistently in a fast-paced, multi task environment with frequent interruptions
- Ability to achieve goals in high-pressure situations
- Ability to appropriately handle confidential information
- Ability to work independently
- Ability to drive a vehicle safely while communicating to and educating clients
- Ability to travel independently via commercial transportation
- Ability to attend approximately 8-10 tradeshows, conventions or sales trips per year
- Ability to attend client dinners approximately 1-2 times per week
Physical Demands / Work Environment:
General office environment: Majority of work is completed in a general office environment with exposure to moderate levels of noise in a well-lit, well-ventilated and moderately paced environment. Continuously required to see and/or respond to visual cues, hear and/or respond to verbal/audio cues. Frequently required to walk, sit, and perform repetitive motions of hands and wrists. Occasionally required to stand, climb, balance, stoop, kneel, crouch, crawl, twist, bend, or reach with hands and arms. Continuously required to lift, push, pull and/or carry objects up to 10 pounds; frequently required to lift, push, pull and/or carry objects up to 25 pounds; rarely required to lift, push, pull and/or carry objects up to 50 pounds.
Rarely required to work near moving mechanical parts or be exposed to outdoor weather conditions.
Travel Portland believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by the assigned responsibilities. Therefore, this Job Description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent or Travel Portland, to just the specific work identified. It is our expectation that each employee will offer his or her services wherever and whenever necessary to ensure the success of our endeavors.
Application deadline: The position is open until 4:00 p.m. May 5th.
If you know and love Portland, the perfect volunteer opportunity awaits you with the Visitor Information Center located in Pioneer Courthouse Square. This is a chance for you to share your knowledge and passion for Portland’s sites, history and culture, while also learning more through ongoing training programs, newsletter updates and educational site tours covering area attractions, hotels, restaurants and events.
As a volunteer, you will serve as an integral part of the Travel Portland team by greeting visitors and providing them with directions or suggestions on key points of interest, dining options and more.
Conveniently located in downtown Portland — on both the MAX line and Tri-Met bus routes — the Visitor Information Center is easy to access from anywhere in the Portland area. During each four-hour volunteer shift, you will interact with local, regional, national and international visitors to Portland, making new friends and learning along the way.
Please fill out our volunteer application to learn about current available volunteer opportunities.