On Dec. 22, 2018, a guest at the DoubleTree by Hilton Hotel in Portland was removed from the property after unacceptable treatment by hotel security. Travel Portland has zero tolerance for discrimination of any kind and condemns this incident.
Travel Portland is in regular communication with the hotel’s management, who has terminated the two employees involved, and we support their plans to have a third party conduct a full audit of the situation. In addition, this third party will review the DoubleTree’s internal processes, protocols and trainings to ensure a welcoming environment is created and maintained for all guests. Travel Portland is committed to helping make connections between the hotel and our partners throughout the city to ensure that incidents like this are not perpetuated in our community.
Travel Portland has a longstanding commitment to working with industry partners to maintain a welcoming destination for all visitors. Our established work plan around diversity, equity and inclusion spans all departments as well as our partnerships with other organizations in Portland. This plan includes offering training for frontline staff at visitor-facing businesses; promoting minority businesses through content, event support and connections to hospitality partners; and providing scholarships to minority hospitality students. This incident will be top of mind as we evaluate existing and new training curriculum and as we continue to evolve our work related to diversity moving forward.
We believe strongly in the impact travel can have on us as human beings and we are hurt to know that a visitor had such a negative experience in our city. We commit to being at the table as this incident is evaluated, and to doing all we can to ensure every visitor to Portland feels welcome, safe and respected.